Help Options

	The following support options are available to all courts during the 12-month period of their annual license/maintenance service agreements. User Tips: Answers our most frequently asked questions. Its a great resource to use as a training tool and/or reference guide. For a printable PDF copy click here. Users Guide: Step by step guide to learning The Courtroom Program®. For a printable PDF copy click here. DMV_Call Guide: The DMV_Call guide is a step by step manual using the optional DMV_Call program. Training Videos: Tutorial videos on common tasks. These videos are available 24/7 to help you review tasks when you feel you need a little extra training. They are also a great place to start for a new clerk. Letters Manual - Guide to creating your own letters and modifying letters for The Courtroom Program® User group meetings: We have divided the state into ten geographical areas and schedule meetings in each area at least once per year. You may attend as many meetings in neighboring areas as you wish. Every Court receives an annual schedule of meetings, usually mailed during the early winter for the next calendar year. Make the most of your meeting, follow along and take notes of the outlined topics. Print the outline of the July 27th meeting by clicking here. Telephone support: Up to 25-hours of support is available during the 12-month period. We do not provide 800 service; this means that each court only pays for toll charges actually used, rather than incorporating an average of all phone costs into the maintenance fee. E-mail service: If you wish to communicate via e-mail or the World Wide Web, we provide the e-mail address of our officers. For those of you who do not currently have e-mail, there are two free e-mail services available. Please take time to investigate JUNO or BLUE MAIL. Since we can retrieve our e-mail messages when we're on the road or at home, as well as in the office, it may produce a quicker response than waiting for us to return a phone call. If you currently have an e-mail address, please email us a note so we can have your address on file. Software updates: We keep you current with the latest requirements of New York State. We recommend that you follow the process listed below to obtain at least three or four updates per year. The program includes the ability to send backups, error logs, and receive program updates through the internet. These options are located under the 'Help' menu at the top of the screen (if these options are not available for you, please contact the office so that we may assist you in enabling these features). If you don't have the internet available, please request an update to The CourtRoom Program® by mailing us a backup of your software on disk, CD/DVD, or USB-Drive media. We will test your backup for data recovery capability and return the backup media along with a software update CD and installation instructions. Links: We also provide links to the websites that are required to send your reports electronically. These links are also available in the Program found under the Help menu. Laser Barcode Reader: There is no additional cost for the barcode option. All you need is to purchase a barcode reader for each of the computers you wish to have this option. There are only two barcode readers supported by the program the first is the 'Metrologic Voyager' (model MK9590-61A38-A). SEi has worked out a deal with a company named POSWorld to supply barcode readers for The CourtRoom Program. The second is the Symbol LS-2208 that has been supplied to the Courts that have applied for a barcode reader in recent grant requests. To set up your new barcode reader you will need to scan a series of barcodes. You can print the barcodes for the 'Metrologic Voyager' (model MK9590-61A38-A) by clicking here or if you have the Symbol LS-2208 scanner click here . On site service: The annual license/maintenance agreement provides for NO on site maintenance. Most service (and training) requirements can now be handled remotely over the internet. Hardware support for computers supplied by OCA is generally handled by the OCA Technical Support Group. If you think you need on-site service by SEI, please call the office so that we can discuss your needs. You can also view the on-line price list for the estimated cost of an on-site visit.

The following support options are available to all courts during the 12-month period of their annual license/maintenance service agreements.

User Tips: Answers our most frequently asked questions. Its a great resource to use as a training tool and/or reference guide. For a printable PDF copy click here.

Users Guide: Step by step guide to learning The Courtroom Program®. For a printable PDF copy click here.

DMV_Call Guide: The DMV_Call guide is a step by step manual using the optional DMV_Call program.

Training Videos: Tutorial videos on common tasks. These videos are available 24/7 to help you review tasks when you feel you need a little extra training. They are also a great place to start for a new clerk.

Letters Manual - Guide to creating your own letters and modifying letters for The Courtroom Program®

User group meetings: We have divided the state into ten geographical areas and schedule meetings in each area at least once per year. You may attend as many meetings in neighboring areas as you wish. Every Court receives an annual schedule of meetings, usually mailed during the early winter for the next calendar year. Make the most of your meeting, follow along and take notes of the outlined topics. Print the outline of the July 27th meeting by clicking here.

Telephone support: Up to 25-hours of support is available during the 12-month period. We do not provide 800 service; this means that each court only pays for toll charges actually used, rather than incorporating an average of all phone costs into the maintenance fee.

E-mail service: If you wish to communicate via e-mail or the World Wide Web, we provide the e-mail address of our officers. For those of you who do not currently have e-mail, there are two free e-mail services available. Please take time to investigate JUNO or BLUE MAIL. Since we can retrieve our e-mail messages when we're on the road or at home, as well as in the office, it may produce a quicker response than waiting for us to return a phone call. If you currently have an e-mail address, please email us a note so we can have your address on file.

Software updates: We keep you current with the latest requirements of New York State. We recommend that you follow the process listed below to obtain at least three or four updates per year.

The program includes the ability to send backups, error logs, and receive program updates through the internet. These options are located under the 'Help' menu at the top of the screen (if these options are not available for you, please contact the office so that we may assist you in enabling these features). If you don't have the internet available, please request an update to The CourtRoom Program® by mailing us a backup of your software on disk, CD/DVD, or USB-Drive media. We will test your backup for data recovery capability and return the backup media along with a software update CD and installation instructions.

Links: We also provide links to the websites that are required to send your reports electronically. These links are also available in the Program found under the Help menu.

Laser Barcode Reader: There is no additional cost for the barcode option. All you need is to purchase a barcode reader for each of the computers you wish to have this option. There are only two barcode readers supported by the program the first is the 'Metrologic Voyager' (model MK9590-61A38-A). SEi has worked out a deal with a company named POSWorld to supply barcode readers for The CourtRoom Program. The second is the Symbol LS-2208 that has been supplied to the Courts that have applied for a barcode reader in recent grant requests. To set up your new barcode reader you will need to scan a series of barcodes. You can print the barcodes for the 'Metrologic Voyager' (model MK9590-61A38-A) by clicking here or if you have the Symbol LS-2208 scanner click here .

On site service: The annual license/maintenance agreement provides for NO on site maintenance. Most service (and training) requirements can now be handled remotely over the internet. Hardware support for computers supplied by OCA is generally handled by the OCA Technical Support Group. If you think you need on-site service by SEI, please call the office so that we can discuss your needs. You can also view the on-line price list for the estimated cost of an on-site visit.