MAINTANANCE

	The following support options are available to all courts during the 12-month period of their annual license/maintenance service agreements. Training Guide: Helpful hints for The Courtroom Program® Practice Guide: Step by step guide to learning The Courtroom Program® Letters Manual: Guide to creating your own letters and modifying letters for The Courtroom Program® Links: We also provide links to the websites that are required to send your reports electronically. These links are also available in the Program found under the Help menu. Laser Barcode Reader: Barcode support is now fully tested and ready to be used in any court that wishes to try this exciting new feature. There is no additional cost for the barcode option. All you need is to purchase a barcode reader for each of the computers you wish to have this option. SEi has worked out a deal with a company named POSWorld to supply barcode readers for The CourtRoom Program. The only reader supported by the program is the 'Metrologic Voyager' (model MK9590-61A38-A). To set up your new barcode reader you will need to scan a series of barcodes that can be printed by clicking here . User group meetings: We have divided the state into ten geographical areas and schedule meetings in each area at least once per year. You may attend as many meetings in neighboring areas as you wish. Every Court receives an annual schedule of meetings, usually mailed during the early winter for the next calendar year. Telephone support: Up to 25-hours of support is available during the 12-month period. We do not provide 800 service; this means that each court only pays for toll charges actually used, rather than incorporating an average of all phone costs into the maintenance fee. After hours support: The officers of SEI provide home phone numbers for evening and weekend calls until 10:00 PM. We do not guarantee that one of the officers will be available and you may have to place multiple calls to find one of us at home. Please do not call our home phones during regular business hours when we are at the office location. Newsletters: We produce and distribute newsletters when needed to communicate information regarding updates to the program and items of general interest to our customers. Software updates: We keep you current with the latest requirements of New York State. We recommend that you follow the process listed below to obtain at least three or four updates per year. Updates are not mass mailed to every court unless a major change is mandated by New York State. Starting with version 1.04.11A the ability to send backups, error logs, and receive program updates through the internet became available. These options are located under the Help menu at the top of the screen (if these options are not available for you, please contact the office so that we can assist you in enabling these new features). If you don't have the internet available to you, please request an update to The CourtRoom Program® by mailing us a backup of your software on 3-1/2 HD diskettes, ZIP-100 or ZIP-250 diskettes or CD-ROMs. We will test your backup for data recovery capability and return the disk with the new software and installation instructions. E-mail service: If you wish to communicate via e-mail or the World Wide Web, we provide the e-mail address of our officers. For those of you who do not currently have e-mail, there are two free e-mail services available. Please take time to investigate JUNO or BLUE MAIL. Since we can retrieve our e-mail messages when we're on the road or at home, as well as in the office, it may produce a quicker response than waiting for us to return a phone call. If you currently have an e-mail address, please email us a note so we can have your address on file. Fax service: Our 24-hour fax line is available for reporting problems or requests for service. The fax is monitored during normal business hours and can provide an important link for part time courts. On site service: The annual license/maintenance agreement provides for NO on site maintenance. If you desire on site service by SEI, please call the office so that we can discuss your needs. You can also view the price list for an estimated total.

The following support options are available to all courts during the 12-month period of their annual license/maintenance service agreements.

Training Guide: Helpful hints for The Courtroom Program®

Practice Guide: Step by step guide to learning The Courtroom Program®

Letters Manual: Guide to creating your own letters and modifying letters for The Courtroom Program®

Links: We also provide links to the websites that are required to send your reports electronically. These links are also available in the Program found under the Help menu.

Laser Barcode Reader: Barcode support is now fully tested and ready to be used in any court that wishes to try this exciting new feature. There is no additional cost for the barcode option. All you need is to purchase a barcode reader for each of the computers you wish to have this option. SEi has worked out a deal with a company named POSWorld to supply barcode readers for The CourtRoom Program. The only reader supported by the program is the 'Metrologic Voyager' (model MK9590-61A38-A). To set up your new barcode reader you will need to scan a series of barcodes that can be printed by clicking here .

User group meetings: We have divided the state into ten geographical areas and schedule meetings in each area at least once per year. You may attend as many meetings in neighboring areas as you wish. Every Court receives an annual schedule of meetings, usually mailed during the early winter for the next calendar year.

Telephone support: Up to 25-hours of support is available during the 12-month period. We do not provide 800 service; this means that each court only pays for toll charges actually used, rather than incorporating an average of all phone costs into the maintenance fee.

After hours support: The officers of SEI provide home phone numbers for evening and weekend calls until 10:00 PM. We do not guarantee that one of the officers will be available and you may have to place multiple calls to find one of us at home. Please do not call our home phones during regular business hours when we are at the office location.

Newsletters: We produce and distribute newsletters when needed to communicate information regarding updates to the program and items of general interest to our customers.

Software updates: We keep you current with the latest requirements of New York State. We recommend that you follow the process listed below to obtain at least three or four updates per year. Updates are not mass mailed to every court unless a major change is mandated by New York State.

Starting with version 1.04.11A the ability to send backups, error logs, and receive program updates through the internet became available. These options are located under the Help menu at the top of the screen (if these options are not available for you, please contact the office so that we can assist you in enabling these new features). If you don't have the internet available to you, please request an update to The CourtRoom Program® by mailing us a backup of your software on 3-1/2 HD diskettes, ZIP-100 or ZIP-250 diskettes or CD-ROMs. We will test your backup for data recovery capability and return the disk with the new software and installation instructions.

E-mail service: If you wish to communicate via e-mail or the World Wide Web, we provide the e-mail address of our officers. For those of you who do not currently have e-mail, there are two free e-mail services available. Please take time to investigate JUNO or BLUE MAIL. Since we can retrieve our e-mail messages when we're on the road or at home, as well as in the office, it may produce a quicker response than waiting for us to return a phone call. If you currently have an e-mail address, please email us a note so we can have your address on file.

Fax service: Our 24-hour fax line is available for reporting problems or requests for service. The fax is monitored during normal business hours and can provide an important link for part time courts.

On site service: The annual license/maintenance agreement provides for NO on site maintenance. If you desire on site service by SEI, please call the office so that we can discuss your needs. You can also view the price list for an estimated total.